Which metric is commonly used to measure how quickly new user accounts are provisioned?

• A. Time-to-deprovision.
• B. Number of licenses purchased.
• C. Time-to-provision.
• D. Mouse clicks required to login.

Answer: (C)

Measuring how quickly a new user account can be created and made usable hinges on provisioning speed. Time-to-provision captures the total elapsed time from when an account request is made (or when the provisioning process starts) to when the account is fully provisioned and the user can access resources. This directly reflects the efficiency of onboarding workflows and any automation in the identity system. Other metrics look at different things: time-to-deprovision tracks how long it takes to remove access when someone leaves; the number of licenses purchased reflects capacity or cost, not speed; and mouse clicks required to login gauges user effort to log in, not how fast an account is created. In practice, focusing on time-to-provision helps identify bottlenecks in the provisioning process and drives improvements to onboard users more quickly.